Huawei P10 difficulties to get notifications-Versa

[hanahmac]

I'm starting to get really frustrated now with my versa as the notifications simply don't work at all. I keep getting a message on the app on my phone;

"Notification service not running. A phone restart is required to re-enable notifications on your tracker."

I've tried all the suggestions to fix this problem - restart phone (obviously), restart tracker (it then worked for about 10 minutes before stopping again), cleared the cache, deleted and reinstalled the app. I don't know what else to try. Can anyone help with this issue? 

Moderator edit: added label

Moderator edit: updated subject for clarity

[Bianca88]

I too am using a p10 and have the same problem. I have followed every trouble shooting guide from restarting phone to deleting app and reinstalling. It worked for ten minutes then keep asking to restart as cannot push notifications through. I have had watch since 3pm yesterday and must have restarted my phone 50 times already but still not working

Super disappointing and will be returning device.

[NellyG]

unfortunately these Huawei phones are not on the Supported Devices List - bluetooth is basically incompatable with Fitbits so if you can get them to work at all you are doing well. I doubt you will get them working fully. Sorry.

[Ajdyment]

I was doing something stupid.  I left the conversation open on my phone so it was disappearing.  All set now.

[Pete64]

I also use a P10 but it's other makes of mobile too. I've had trouble with Sony and Samsung.