08-06-2021
14:36
- last edited on
08-07-2021
07:40
by
AndreaFitbit
08-06-2021
14:36
- last edited on
08-07-2021
07:40
by
AndreaFitbit
Hi my phone is not on the compatible list it says I need OS 8.0 or above do I have to buy another phone to be able to use my fitbit or can.I update to OS 8.0 or above ,nit that good with technology unfortunately 😩
Moderator edit: format.
08-06-2021 14:42 - edited 08-06-2021 14:45
08-06-2021 14:42 - edited 08-06-2021 14:45
Hi @Mugwump56 you would need Huawei to update your phone's operating system to the required Android 8. Unfortunately, not all phone manufacturers update their phones all the time, which results in our having to get new phones every few years. If you could get a new phone, be sure it's compatible with Fitbit requirements. You probably will need to buy another phone. Technology creeps into our lives. You'll be fine. You found the forums and that's often the first step in learning more!
08-06-2021 14:59
08-06-2021 14:59
Thank you for answering me (Gutted )
08-07-2021 06:06
08-07-2021 06:06
@Mugwump56 I just want to clarify that the p9 Lite isn't on the compatible device list for a completely different reason. I did a brief internet search that says that there are ways to update your OS, but you will still have problems. Your phone is incompatible.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.