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Hue app not working on Versa 2

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‎10-20-2019 02:37 - last edited on ‎09-22-2021 11:33 by Moderator Alum

‎10-20-2019 02:37 - last edited on ‎09-22-2021 11:33 by Moderator Alum

I used to have a versa with the Fitbit hue app on and it worked pretty good.

Now I upgraded to a Versa 2 and can't get it to work.. I manage to set it up by pressing the hue bridge button but then when I start the app on my Versa 2 I just get "please wait... Checking for a connection to a bridge" and then it get closed down.. try to reinstall, turn on and off and also setting the bridges ip manually, but nothing works..

 

 


Moderator edit: format

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5 REPLIES 5

‎10-20-2019 05:48

‎10-20-2019 05:48

Hi @Joachi , for the Hue app to work on your Versa, the WiFi on you Versa needs to be activated. Go to the Fitbit app and WiFi settings and press that. There you will see the name of you home's network with right next to it (assuming you already have entered the password of your network) the white WiFi icon, press that and Fitbit starts connecting the Versa to your network. Once established the icon turns to blue and says connected. Now press Hue and you will see the seperate rooms in your house. When your Versa is not in the charger, the connection lasts only a very short while. If you want to use it somewhat longer, repeat the above but before you start, put your Versa in the charger and connect it to your computer. Regards kuzibri

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‎10-20-2019 06:23 - edited ‎10-20-2019 06:23

In response to SunsetRunner

‎10-20-2019 06:23 - edited ‎10-20-2019 06:23

I have it connected to WiFi and it's blue and activated.

Checked several times but still the same problem

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‎10-20-2019 06:35

In response to Joachi

‎10-20-2019 06:35

Hi, try again to connect to the Hue bridge and when you start the Hue app, stay nearby the bridge. I hav the Hue app also on my Versa 2 and it works as decribed above. Regards kuzibri

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‎10-20-2019 08:00

In response to SunsetRunner

‎10-20-2019 08:00

Still the same problem...
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‎10-20-2019 08:25

In response to Joachi

‎10-20-2019 08:25

Hi, very sorry, I'm out of options. Regards kuzibri

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