I accidentally dropped my Versa.

[Ollie1992]

Hi! 

About 40 minutes ago, I dropped my Versa from about 4 feet. The screen isn't cracked or anything but it won't turn on, also the green lights from the sensors are off. I have tried reseting it (with both the normal and the factory method) and nothing...

Does this mean that it won't work again ever? It seems a little harsh since there is no external damage and the fall wasn't that high.

My Fitbit was a present from my boyfriend so any suggestions would be great!

Thanks in advanced!

🙂

[Erica_J427]

This just happened to me not even 40 mins ago.  I accidently dropped it off my bed and now the screen is frozen.

[NellyG]

Unfortunately there is nothing more you can do. It wont be covered under waranty unless you purchased the extra protection one.

[Ollie1992]

I ended up using the live chat option and they got me a replacement! I live in Mexico and didn't buy the extended warranty so I suggest you try this option 🙂

[_Evija_]

Exactly the same for me - it doesn't have any damage signs after a drop, but is just dead. No sensor lights flashing, nothing. And no restart response 😞 Extremely fragile device 😞

Bought Garmin now.