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I am unable to update my tracker software

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‎02-06-2019 08:31 - last edited on ‎02-07-2019 10:06 by Fitbit Moderator

‎02-06-2019 08:31 - last edited on ‎02-07-2019 10:06 by Fitbit Moderator

I am unable to update my tracker software.  I have a Versa and a Samsung S9 phone.  The last Firmware version I have is 32/32/10/15

 

 

Moderator edit: updated subject for clarity.

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‎02-07-2019 10:18

In response to SunsetRunner

‎02-07-2019 10:18

It's nice to see you here @SunsetRunner. I'll be glad to assist you with your update inquiry. 

 

You can check @SunsetRunner's post and you can also check help article Why can't I update my Fitbit device?

 

Thank you for your help in this community @SunsetRunner.

 

Let me know how it goes.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎02-06-2019 08:47

‎02-06-2019 08:47

Hi, maybe this guide about updating your tracker software is helpfull for you. Good luck!!

Best Answer
0 Votes

‎02-07-2019 10:18

In response to SunsetRunner

‎02-07-2019 10:18

It's nice to see you here @SunsetRunner. I'll be glad to assist you with your update inquiry. 

 

You can check @SunsetRunner's post and you can also check help article Why can't I update my Fitbit device?

 

Thank you for your help in this community @SunsetRunner.

 

Let me know how it goes.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer