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I can not connect my Versa with phone

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‎09-22-2019 17:49 - last edited on ‎09-23-2019 05:17 by Fitbit Moderator

‎09-22-2019 17:49 - last edited on ‎09-23-2019 05:17 by Fitbit Moderator

When I'm trying to update the watch, it shows connecting to your watch on my phone screen and nothing happens next.

 

 

Moderator edit: updated subject for clarity

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‎09-23-2019 05:16

‎09-23-2019 05:16

@Davidczy welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting to your phone.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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