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I can not unlock my Versa 2 with my phone

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‎04-08-2021 08:00 - last edited on ‎04-08-2021 17:35 by Fitbit Moderator

‎04-08-2021 08:00 - last edited on ‎04-08-2021 17:35 by Fitbit Moderator

I have a Versa 2 which I can not unlock with my phone as the pass code is not working. I was advised by a forum to delete device from app and reset up however I cannot unlock and my pass code is being rejected. The Versa 2 is now losing time and is in effect useless!! I have tried a hard rest but it does not work.

 

Please can someone give me a little help. 

 

Moderator edit: updated subject for clarity

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‎04-08-2021 17:34

‎04-08-2021 17:34

Welcome to the Fitbit Community, @CtH1974.

 

Thank you for the information provided and for the time you spent trying to resolve the issue with your Fitbit Versa 2.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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