I can not unlock my phone

[Eilene8117]

I reset my watch and now I can not unlock phone to put in my credit card in. there is no where that I can find to reset pin

[Rich_Laue]

Has the Versa 2 been removed from your Fitbit account. If so then we won't be able to unlock with the phone.

What type of reset did you do @Eilene8117 

[Eilene8117]

Yes I had deleted the watch from my phone. I didn't know that I couldn't.
And the reason I did was holding the button on the side until the Fitbit
logo came up. So you're telling me that I'm not going to be able to use my
Fitbit wallet

[Rich_Laue]

Deleting from the phone's bluetooth is different from deleting from the Fitbit app and your Fitbit account. I assume it has been removed from the Fitbit account. 

If it was still connected, it takes less than 30 seconds to unlock

We now have to to a factory reset. 

• Hold the back button for about 8 seconds.
• When the Fitbit logo disappears:
• Release the button briefly (for less than 2 seconds).
• Hold the button again until they feel a second, longer vibration, which indicates the factory reset. 

[Eilene8117]

I figured it out and was able to download my card.

Thanks
Eilene