help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can "Unlock with Your Phone"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2020 08:30

‎04-18-2020 08:30

Got my new Vesa 2.  In setting up I forgot to enter my code and now this appears after swiping in any direction "Unlock with Your Phone".  I was confused when the number key pad show up but now I realize I should have entered my Pin.  Now I can not get back to the number key pad.  I even try restarting my Vesa 2 and that did not work.  Can you please help.  Note:  I have entered my credit card on Fitbit Pay.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-18-2020 09:06

‎04-18-2020 09:06

Then you have to do what it says: Unlock with your phone. You have to go onto your smartphone Fitbit app to unluck it there again.

Best Answer
0 Votes