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I can't change the playlist on my Versa 2

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‎01-23-2020 11:35

‎01-23-2020 11:35

Has anyone else had this problem or can anyone help me? I can get Spotify working on my Versa 2 and I can change the song playing on my phone but I can't find any playlists on my Versa 2. When I go to the library, it's completely empty. I've tried to download playlists and songs on my phone, synchronize, uninstall the app and reinstall it and listen to different playlists but nothing helps. It was one of the reasons I bought the watch so I'm probably going to return it unless I can get it to work. :---(

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‎01-29-2020 14:38 - edited ‎02-23-2024 03:38

‎01-29-2020 14:38 - edited ‎02-23-2024 03:38

 Hello there @MeriF, welcome to the Community Forums. I'm sorry for the late response. I totally understand how you feel about this. Thanks for the steps you've tried so far, I'll be glad to help. 

I'd recommend taking a look at the help article: Why can't I control music with my Fitbit device?

I hope this helps, let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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