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I can't get my Versa to sync

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‎05-26-2018 14:07 - last edited on ‎05-27-2018 05:49 by Moderator Alum

‎05-26-2018 14:07 - last edited on ‎05-27-2018 05:49 by Moderator Alum

I just purchased my Versa but can't seem to get it to sync consistently to my Google Pixel phone.

 

Help.

 

 

Moderator edit: subject for clarity

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‎05-27-2018 05:52 - last edited on ‎10-28-2025 09:29 by Fitbit Moderator

‎05-27-2018 05:52 - last edited on ‎10-28-2025 09:29 by Fitbit Moderator

It's great to see you here @Seattlegirl59.

Have you checked if your phone is compatible? If you haven't, I recommend checking this by taking a look at our list of compatible mobile devices. If your device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models.

A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility. You can always try the instructions provided in the help article Why won't my Fitbit device sync?.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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