I can't get my versa to 'find" my phone device

[Shar0n]

Hi there

I can't get my Fitbit Versa to 'find" my phone device. I have an active internet connection, the battery is charged and it is paired on Bluetooth. I have tried this a number of times but I keep getting a not working page on my fitbit app.

Any idea's?

Cheers

Moderator edit: subject updated for clarity

[MarkDee56]

Try reinstalling the Fitbit phone app from the google store, etc.  I had to do that when I installed the Versa for my wife. Her phone app was not up to date. Good luck.

[Shar0n]

Thanks for that, I actually did uninstall and reinstall the app. Still no joy.

Thanks for the pointer though.