I can't pay with Fitbit Pay on my Versa

[pashax5]

Hi ,I live in sweden and got my versa few days back ,i got a problem with fitbit pay I'v done  all procedure to start my wallet but still I can't pay !! When i press and hold the left button my card appear but it just syncing ! Did I miss something or must activate Fitbit pay on my bank? Would be great if get some help to fix the issue,Thanks .

Pasha 

Moderator edit: subject updated for clarity

[Marrrmaduke · Accepted solution]

@pashax5 Can you please explain what you mean by syncing? Also, make sure your bank is listed on the financial institutions list. Finally, yes, depending on your bank're regulations, you may need to activate NFC payments with them.

[pashax5]

Hi Marrrmaduke ,
    Thanks for Quick reply yes my bank is listed and no problem with that and today i called my bank and they Believe the problem might be from my card itself and i need to change it to NFC or Contactless card in order to activate my fitbit pay !! if is that the case or not any way I will get my NFC card by next week and hopefully can fix the problem  .
RGDS
Pasha

Sent from Mail for Windows 10

[Marrrmaduke]

@pashax5 Ahhhh that could be it. It has to be a chip card as the product itself needs to support the service. 😄 Please let me know how it goes, so we can troubleshoot if needed. 😄

[pashax5]

I let your know and I checked the gear before I bought it it has NFC chip or what ever it calls and behind the watch written fitbit pay .tks again. Sent from my Samsung Galaxy smartphone.

[pashax5]

The issue is fixed now ,as the my bank adviced  me to change my debit card to contaceless or NFC one which i did now i can use my fitbit pay everywhere.relief.

but here is another tiny issue which nice to fix that ,cant pair my samsung earbuds with my watche !! tryed few times but no ….doesnt work .any idea or advice for this problem .

thanks again 

[Marrrmaduke]

@pashax5 did you reset your earbuds? you need to clear their devices list as well. most of the buds can be paired only with one device. i am assuming you paired them with your phone already. please reset them, reboot your versa and try pairing with versa again.

[pashax5]

Hi marrrmaduk ,regarding the Bluetooth problem I followed the instruction and managed to parie my Samsung ear buds with my versa but left one it doesn't work only the right is working !and  about my Fitbit pay if you remembered I had a problem...I ordered my contact less card and fixed the issue worked flawless and I made few transactions absolutely no problem until today again facing same problem ,deleted my card and add it again shutdown my versa Turned on again but it seems it doesn't work. 

[Marrrmaduke]

@pashax5 That's weird indeed. You might have to reach out to your bank if you deleted your card. Some banks require to call to activate the NFC after each add. That's my case. Each time I add my card to google pay, I have to call my bank. Regarding your earbuds, that could happen if your buds forced the connection in hands-free profile. Just in case, you can try resetting the connection with Versa and resetting the connection between the buds themselves.

[pashax5]

I guess i fixed that ,what i did is factory reset the wathce ,so i deleted my account and created new one again and now i can use my fitbit pay .


Sent from Mail for Windows 10