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I can't see the stats on my Versa anymore

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‎06-16-2020 15:14 - last edited on ‎06-21-2020 05:11 by Fitbit Moderator

‎06-16-2020 15:14 - last edited on ‎06-21-2020 05:11 by Fitbit Moderator

Normally, I can swipe up from the clock face on my Versa and see my stats, steps taken, sleep, etc. Now, when I swipe up, it just goes back to the clock face. Is there a way to fix it, so that I can get my stats?

 

Moderator Edit: Clarified subject

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‎06-21-2020 05:15

‎06-21-2020 05:15

Hi there @Maceymca, thanks for stopping by. I'll be glad to help you with your stats no longer showing as they used to on your Versa.

 

If you haven't done so yet, I'd recommend to restart your Versa as follows: How do I restart my Fitbit device?

 

Give this a go and let me know if the issue persists. 

Maria | Community Moderator, Fitbit


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‎06-21-2020 14:44

In response to MarreFitbit

‎06-21-2020 14:44

Thank you for your response. My stats started showing up again yesterday, so for now, I am all set.

Sent from Yahoo Mail on Android
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‎06-21-2020 15:17 - edited ‎06-21-2020 15:18

In response to Maceymca

‎06-21-2020 15:17 - edited ‎06-21-2020 15:18

Great! Thanks for the update @Maceymca. I'm glad to hear you're back on track! 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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