05-22-2019
12:59
- last edited on
11-15-2021
15:38
by
DavideFitbit
05-22-2019
12:59
- last edited on
11-15-2021
15:38
by
DavideFitbit
I can’t set up my Versa. I get the code to type in but then it doesn’t go any further.
Moderator edit: subject updated for clarity
05-22-2019 13:14
05-22-2019 13:14
Hi, maybe this guide might be helpful for you. It uses WiFi to setup instead of BT.
05-23-2019 05:34
05-23-2019 05:34
@Lyns3y The advice offered by @SunsetRunner will not help you. Your initial set up is by Bluetooth, as you connect to your wi-fi a few steps down in the initial set up. I saw your post in a different thread that says you are using an iPhone 8 -- a fully compatible phone. When you type in the code, do you get the "spinning wheel of doom" or something different? Also, I see that this is not your first Fitbit, so make sure your current Fitbit is at least 10-15 feet away to prevent Bluetooth interference.
Please try these steps (no guarantee that it will work, but it is my approach):
Please get back and let us know if this does not help.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-23-2019 05:56
05-23-2019 05:56
05-28-2019 12:44
05-28-2019 12:44
@Lyns3y I'm sorry that my suggestion didn't help. If you haven't been able to connect your Versa, then I think you should contact Support, by phone or chat if you can. I peeked at your profile and I see that you are an experienced Fitbit user. I am at a loss to understand why your Versa won't set up.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.