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I can't unlock my watch by using my code

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‎05-15-2018 12:00 - last edited on ‎05-18-2018 08:51 by Moderator Alum

‎05-15-2018 12:00 - last edited on ‎05-18-2018 08:51 by Moderator Alum

Hi, I have the device lock turned on. Just now I tried to unlock it with my code and it does nothing. 

 

 

Moderator edit: subject for clarity 

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‎05-18-2018 08:51

‎05-18-2018 08:51

Hey @KristinB36, let me give you a warm welcome to the Community! If you are having difficulties to unlock your Versa, please try to reset or change the PIN code for your watch in the Fitbit app: 

 

  1. From the Fitbit app dashboard, tap or click the Account icon User-added image
  2. Tap or click Device Lock.
  3. Find the option to change your PIN code.

However, if you already entered an incorrect PIN code 10 times, you're prompted to unlock your Fitbit watch with your paired phone.
 

User-added image
 
To unlock your watch with your phone:
  1. From the Fitbit app dashboard, tap or click the Account icon User-added image
  2. Tap or click Device Lock.
  3. Find the option to reset your PIN code. 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer