I can’t unlocked my Versa on the phone

[Leo.camara]

my versa is locked 

And appear a message to unlock on the phone But doesn’t appear my versa on the app because I’ve disconnected of the phone

And now I can’t find

And when I try set up again I can’t put the 4 numbers code because doesn’t appear on the versa screen because of the unlocked message

What can I do to reset my versa to the factory mode?

Moderator edit: format

[Rich_Laue]

Disconnecting the Fitbit from the phone is not the same as removing the Fitbit from your account. 

It sounds like you have removed the Versa from your account @Leo.camara but why? 

Normally the process is easy by simple setting up a new pin code. 

Let's do a quick search of this board. 

I get many hits with your solution such as this one. 

For the future, set the watch to only lock Fitbit pay. 

[JuanJoFitbit]

@Leo.camara I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and would like to know if the issue persists or if you were able to unlock your Versa after following the troubleshooting steps that shared my friend @Rich_Laue.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀