I can't update Versa 2 firmware

[lizzistardust]

The Firmware on my new Versa 2 is apparently out of date (35.70.7.14), and I can't figure out how to update it. There's no pink banner at the top of the app, as I've read there would be. How do I get it to update?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @lizzistardust, welcome to our Fitbit Community! I'm sorry to hear about the firmware update issue that your Versa 2 experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[PhotogMike]

What did you have to do? I’m having the same issue.

[PeggyPfft]

I spoke to support via chat.  Apparently updates aren’t available for several days after setup.  Why Fitbit thinks that customers will accept not having full functionality upon purchase is beyond me. 

[PeggyPfft]

See my comment below.  Basically it comes down to poor programming, and poor customer support.  

[PeggyPfft]

Why does Fitbit think that customers don’t expect full functionality available upon purchase?