I cannot get my Fitbit account to set up my new Versa Fitbit.

[WorldTravel]

I have tried to set up my new Versa. It shows me the picture of the Versa but when I tap on Set Up New Versa it just takes me back to the account page to add a device. I have deleted my charge 2 and added it back again several times with no problems. The Versa is paired with my Bluetooth and has a full charge.

[SunsetRunner]

Hi, you're trying to add a new device to the same account where you also have installed your Charge 2. This could be the problem. Two devices on one account. See tis topic about this problem: https://community.fitbit.com/t5/Versa-Versa-Lite/Is-it-possible-to-have-multiple-devices-in-my-Accou.... Hope you find the solution for your problem in this topic. Otherwise, unpair and remove your Charge 2 from your account and add the Versa as a new device. It's up to you! Good luck!!

[WorldTravel]

Thanks for the info. I finally realized that my location services were off and that has seemingly solved the problem. My account page could not locate my Versa. Set up is underway.

Sent from my iPad