I cannot get my Versa to turn on

[fairest4-n-6]

I plugged my Fitbit Versa in to charge it. It was at 57%, but I wanted to charge it for the weekend while I was thinking about it.

It was working just fine when I plugged it in.

A half hour or so later and I went to check on it. It appears to be turned off.

I cannot get it to turn on. I've read other help questions/threads.

I cannot get it to reapond by holding the buttons in.

I do have it setup...since August.

My phone cannot find it.

The clock face I use is from Fitbit...not from a third party.

Moderator edit: added label

Moderator edit: updated subject for clarity

[NellyG]

Try several restarts. If that doesnt do it try a factory reset. If that doesnt do it you will need to contact Support (link in my signature)

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlvaroFitbit]

@fairest4-n-6 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa isn't responding. Before doing a factory reset like @NellyG suggested try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

Let me know how it goes!