help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I cannot pair my Versa to the app because it says its locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2019 03:46 - last edited on ‎12-10-2021 10:59 by Moderator Alum

‎05-15-2019 03:46 - last edited on ‎12-10-2021 10:59 by Moderator Alum

I cannot pair my Versa to the app because it says its locked. Has anyone else experienced this? Ive contacted support but no response yet. Thanks! 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-15-2019 12:11

‎05-15-2019 12:11

@steph9290 Please see my post here. Whatever you do please do not delete Versa from Fitbit mobile app. If you do that, there's nothing you can do. Your device will have to be shipped to Fitbit.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes