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I didn't receive my replacement Versa 2

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‎07-31-2021 15:22 - last edited on ‎08-02-2021 09:51 by Fitbit Moderator

‎07-31-2021 15:22 - last edited on ‎08-02-2021 09:51 by Fitbit Moderator

I never received my replacement watch from Fitbit. It was deliver through UPS and they said they left it on my porch well I never got it. UPS told me I need to contact the sender & of course Fitbit is closed. Does anyone know what Fitbit when the customer didn't receive the package they sent. So tired of waiting for my watch

 

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎07-31-2021 19:30

‎07-31-2021 19:30

Hi @Hazel139  it's the job of USPS to make sure you get your package, but there are many people who steal from porches. You can ask Fitbit customer support about it using your case number and information in your email they sent.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-02-2021 09:56 - edited ‎08-02-2021 09:57

In response to Odyssey13

‎08-02-2021 09:56 - edited ‎08-02-2021 09:57

Hello @Hazel139. Welcome to the community forums. @Odyssey13 Nice to see you around and thanks for your input. 

 

@Hazel139 I'm very sorry for the experience and thank you very much for the detailed information. At this time, I was able to see that you reached out to our Support Team today and they were able to provide assistance and information. If you still have additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you. 

 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer

‎08-03-2021 02:07

In response to Odyssey13

‎08-03-2021 02:07

Thank you everyone for all your advice. I got a hold of the fitbit team & they'll were beyond helpful. They already shipped me out a new watch & it says its already on its way. I feel like its been forever since not having my watch & fitbit has really given me motivation to get healthy again 

Best Answer

‎08-03-2021 07:37

In response to Hazel139

‎08-03-2021 07:37

@Hazel139  good news and thanks for letting us know. When it arrives, set it up as a replacement device on an existing account and your steps will continue on your history.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-09-2021 07:46

In response to Odyssey13

‎08-09-2021 07:46

@Hazel139 Thank you very much for your reply!

 

I'm glad to hear that a new Fitbit device is being sent to you! I hope you can continue tracking towards your fitness goals! 

 

@Odyssey13 Thanks for your support!

 

See you around.

Wilson M. | Community Moderator, Fitbit.
Best Answer