I don't have access to live chat

[mally95]

So couple days ago i went on the app i noticed the live support its not there its just says call now and i prder chatting instead talking i was wondering if anyone voted for live support to get disabled because its strange is it blocked for everyone or just me, i have tried resetting my device restarting and even logging out nothing works.

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @mally95  really doubt live chat would be voted on, but it could be a glitch. There is a phone number, when someone is there in your area to answer it. Have you tried the alternate methods? https://myhelp.fitbit.com/s/support?language=en_US 

[mally95]

Yes i have i even restarted my computer phone
Sent from Mail<> for Windows

[Odyssey13]

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[mally95]

it’s ok I have started again my Fitbit as you said it might be a glitch 

[mally95]

Doesn’t make a difference 

[Odyssey13]

@mally95 which Fitbit do you have?

[mally95]

Versa 2 and I have contacted Fitbit on twitter still haven’t done anything 

[AndreaFitbit]

Welcome to the Fitbit Community, @mally95. I'm sorry to hear you haven't been able to get live assistance.

I sent you a PM in order to continue assisting you.

Thank you for your support @Odyssey13.

Keep on visiting the forums.