01-14-2020 11:45
01-14-2020 11:45
So, I've noticed for the last little bit, I don't remember when it started but it's been recent, maybe a week or so, my Versa (the device, not the app) has been freezing/falling asleep, not tracking or not that I can trust anyway, and not responding to touches or button presses. I was giving training about two hours ago, so I was up and moving, and I looked down to see what time it was and it had fallen asleep. When it finally showed the time again, it had lost 7-8 minutes of time. This is a new issue so the issues seem to be getting worse, the longer the problem exists. I purchased my Versa in June and have not had problems like this before other than the occasional need to reset.
To wake it up, I have to reset it (press on the left and bottom right buttons) and I hesitate to do a factory reset because of the instances I see of others doing that and not being able to turn the Versa back on again are many. My assumption is that the problem is being worked on, correct?
Regards,
01-14-2020 15:44
01-14-2020 15:44
Hi @ShannonO. , are you by any chance using a Third Party Clock Face? If yes. change it to a CF developed by Fitbit itself and restart your Versa nad the problem should be solved. Regards kuzibri