I get a notice saying your device has been locked-Versa

[Dan02fury]

When I try to set set up my device I get a notice saying your device has been locked and cannot be paired. I’ve tried restarting it but it hasn’t worked and on my Fitbit after it gives me a code I enter it then I get the notice and the watch goes back to the logo.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Dan02fury.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

If you have any questions, please let us know.

[Dan02fury]

Is there any way it could be unlocked? Or any shop I can get I can get it fixed at?

[EdsonFitbit]

Thanks for your question, @Dan02fury.

Currently, there are no reparation centers to fix Fitbit products. If after following the troubleshooting steps provided by Customer Support you continue experiencing the same problem, please let them know in order to continue getting assistance.

See you around.