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I have not received two times weekly reports (22nd and 29th).

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‎10-29-2018 11:35 - edited ‎10-29-2018 11:40

‎10-29-2018 11:35 - edited ‎10-29-2018 11:40

I have not received two times weekly reports (22nd and 29th). Why??? Frequently encountered error recently.

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3 REPLIES 3

‎10-29-2018 21:40

‎10-29-2018 21:40

You will have to contact Fitbit for that answer @Laszlo52.

My thought is that one of the emails bounced and your email has been put on hold. Tthe community of Fitbit users do not have access to this info. 

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‎10-29-2018 22:09

In response to Rich_Laue

‎10-29-2018 22:09

I got the 29th (last week's summary email). Thank you! Can you send an email before this? It is also missing.

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‎10-30-2018 08:35

In response to Laszlo52

‎10-30-2018 08:35

No @Laszlo52 we as fellow Fitbit users do not have access to your account, you will need to contact fitbit, through the l posted above. You may also find the link in the top right slide out menu or under the help link below or through help in the app. 

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