I have not received weekly report since September 4

[Laszlo52]

Unfortunately, there is no weekly report since September 4, even if it is set.

..

Moderator edit: Subject for clarity 

[HeydyF · Accepted solution]

Hey @Laszlo52, I hope you are doin' fine! Thanks for sharing that screenshot. Now, in order for you to get further assistance, I have escalated your case to our Support team so they can help you out better. So please keep an eye on your inbox. 

I'll be around! 

[Laszlo52]

Thank you!

I keep an eye on my inbox.

[HeydyF]

You are more than welcome @Laszlo52! I will appreciate that you keep me updated! 

I'll be around! 

[Laszlo52]

I was get letter from Tania D. and the Fitbit Team. My answer:

"After checking our system, we find out that the first time you synced this device was on September 17th. This is one of the reasons why you are not receiving weekly reports since the 4th of September."

No, because Charge 2 was in before of Versa, and I didn't get the report since September 4th.

"Also, please remember that you have to sync the Sunday before the report is sent out, if you don't sync that Sunday, you are not going to receive the report."

Every day I use sync.

"If you still haven't received on Tuesday the report, after checking your spam and junk folders, please let us know."

I always check my spam and junk folders.

[Laszlo52]

Thank you for help!

[HeydyF]

Thanks for posting that information @Laszlo52! Did you reply the e-mail that you received from Support, with the information that you just gave me? If you haven't, please let them know about these details so they can keep investigating this and better assist you. 😉 

I'll be around! 

[Laszlo52]

Yes. See 5. Message. "I was get letter from Tania D. and the Fitbit Team. My answer:" Already helped me, I got a weekly report. See above (6. Message).