I have to charge my Fitbit 3x a day

[Duewbaby]

I currently have my Fitbit Versa SE since October 2018, it was perfect lasted 3-4 day on notification and screen wake. However since June 2019 not even a year after I can't got thought the day without charging my Fitbit 3x a day without notifications on AND without the screen wake....  when I wake up 7:30am give it an hour charge so I can start my day it'll be about 75%. I do my workout my HR is ssssooo off. I do Insanity workout 5x a week  and sometimes it give me a heartrate of 116 in the middle of my intense workout..... Anyways by 2pm I'm charging up again for another hour! That normally last me till 10:30pm and I charge once again for the 3rd time for n hour or hour and a half depending how low the battery is. I don't sleep without my Fitbit, by the time morning arrives I have to start my charging .....please please help me It's so annoying...I've notice other people have battery problems too I dont swim so it's not emerging in water I only at home workout.

Moderator edit: format

[JuanJoFitbit]

@Duewbaby it's great to see you in our Fitbit Community! I'm sorry for the late response. However, regarding the battery draining issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they handled your case via email. I'm so glad to hear that a solution was provided.

Don't hesitate to get back if you need further assistance.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[SunsetRunner · Accepted solution]

@Duewbaby 

Contact tech support. Seems you are still under warranty. They can verify that you are having problems and most likely send you a replacement.

[Duewbaby]

Thank you so much ..... customer service is so awesome. Love the Fitbit community.

Thank you so much I contacted them and they are sending me a replacement....super excited to get back my full battery life 🙌🙌

Moderator edit: merged reply

[JuanJoFitbit]

@Duewbaby that's great news! I'm so glad to hear you were sent a replacement unit after contacting our Support team as advised @SunsetRunner. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics,

Hope to see you in our Fitbit Community more often!