I bought my Fitbit Versa in February 2019. It is now December 2019, and my 5TH Versa has died. Yes, Fitbit has replaced my device 4 times in 10 months. Each one lasted about 2 months or so, before the heartrate monitor stops working, and shortly after, the screen will begin toggling on it's own, vertical lines will appear on the screen, and then the entire device completely dies. This is a true shame, since I've been a Fitbit customer for many years. When my Versa worked, I loved it, but having to replace it every 2 months is frustrating and has made me have to get another device. I've seen many stories from other users experiencing the same problems, yet Fitbit has not been able to fix these problems or advise users on any tips to prevent these things from occurring. Fitbit's customer service agents are excellent, and I've always received my replacement Versas in just a few days, but this process of continually replacing a bad device with another bad device has pushed me away.
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