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I haven't received my replacement Versa 2

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‎06-30-2021 09:09 - last edited on ‎06-30-2021 11:00 by Fitbit Moderator

‎06-30-2021 09:09 - last edited on ‎06-30-2021 11:00 by Fitbit Moderator

Hi. I am thoroughly disgusted with fit bit. I have had two Versa 2 that have had to be replaced. After long discussions they finally decided to replace it due to a defect. I sent my fit bit in 3 weeks ago and still have yet to receive my replacement and was told today approximately another week or two. I am beyond pissed and would definitely not recommend fit bit products. Also, I have been a fan of fit for years, but not now.

 

Moderator edit: updated subject for clarity

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‎06-30-2021 10:59

‎06-30-2021 10:59

Welcome to the Fitbit Community, @Agw1178.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2 devices. Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I'm pretty sure our team will do their best to send your replacement as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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