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I haven't received my replacement

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‎11-27-2020 22:11 - last edited on ‎11-28-2020 14:56 by Moderator Alum

‎11-27-2020 22:11 - last edited on ‎11-28-2020 14:56 by Moderator Alum

I have send my Fitbit versa watch to Fitbit agency which is under warranty period as instructed by fitbit support email, its now more than one year but still I am waiting for replacement.

 

 

 


Moderator edit: subject updated for clarity

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‎11-28-2020 15:00

‎11-28-2020 15:00

Hi, welcome to the Fitbit Community forums @OPPandey, I'll be glad to help you with this. 

 

Thank you for sharing this information about the problem you experienced with the replacement process. 

 

The shipping time for a replacement unit is usually from 7 to 10 business days, so it's definitely not a regular occurrence. This would be handled directly by the Customer Support team so I've sent them your information for further assistance, but I was informed that you already have a case created or that you already got in touch with them. You should be getting a reply soon. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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