help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I just want to thank all the support members for being so helpful-Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2018 09:32 - last edited on ‎10-18-2021 14:49 by Fitbit Moderator

‎06-08-2018 09:32 - last edited on ‎10-18-2021 14:49 by Fitbit Moderator

I just want to thank all the support members for being so helpful, prompt and nice about the issue i had with my Versa. I’m waiting for a replacement now. Thanks, guys! 🙂

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎06-10-2018 07:26 - last edited on ‎06-02-2025 10:03 by Fitbit Moderator

‎06-10-2018 07:26 - last edited on ‎06-02-2025 10:03 by Fitbit Moderator

Hey @AndreeaD, a warm welcome to the Community.

I am glad to hear that you are satisfied with the service you received from our support team and it's great to hear that you will be receiving a replacement soon. At the moment of receiving, you just need to do the following from your Fitbit app to set it up:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

If you need further assistance, do not hesitate to let us know. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer