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I lost my step streak after the Fitbit update

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‎10-14-2023 03:14 - last edited on ‎10-15-2023 06:33 by Fitbit Moderator

‎10-14-2023 03:14 - last edited on ‎10-15-2023 06:33 by Fitbit Moderator

I lost my “daily 10,000 steps streak” with the last Fitbit update. 

Moderator Edit: Clarified subject

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‎10-15-2023 06:34

‎10-15-2023 06:34

Hi there, @roeroe1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your step streak. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎10-15-2023 06:34

‎10-15-2023 06:34

Hi there, @roeroe1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your step streak. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-15-2023 20:23

‎10-15-2023 20:23

I also did. Was over 80 days. I contacted support twice. And no change. Since the update my watch will randomly turn off. Or gets frozen. My wife’s doesn’t sync anymore. 

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