I'm getting 404 error when trying to setting up my Versa

[Sarahms]

Have had a fitbit versa for 3 weeks.  It was faulty.  Have had it replaced but now cannot set it up with my samsung galaxy 8 edge.  Getting a 404 error.  Waste of money for the fitbit....not happy 

Moderator edit: subject for clarity 

[HeydyF]

Hey @Sarahms, let me give you a warm welcome to the Community! Don't you worry, let me try to give you a hand on this. If you are getting that error, I'd like you to try to following to set up your Versa: 

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your watch again.
3. Restart your Versa.
4. Log out/log in to your Fitbit account 
5. Try setting up your watch again
6. If you can't set up after a restart, reboot your phone (turn it off and then back on).
7. Try setting up your watch again.
8. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet.
9. Try setting up your watch again.
10. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app.

Let me know if the same error persists.