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I'm having difficulties to unlock my Versa.

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‎12-19-2020 22:40 - last edited on ‎12-20-2020 17:19 by Fitbit Moderator

‎12-19-2020 22:40 - last edited on ‎12-20-2020 17:19 by Fitbit Moderator

I set up correctly.

Watch shows correct time and syncs well.

Watch then says"unlock with your phone"

Impossible

I am asked for a screenshot but ge a dropout

Please help

 

Moderator edit: updated subject for clarity

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‎12-20-2020 17:17

‎12-20-2020 17:17

Welcome to the Fitbit Community @frodofrog.

 

Thank you for the information provided.

 

To evaluate this situation, I updated Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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