help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I'm ready to throw my Versa in the trash and never buy another Fitbit product

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-30-2018 10:11

‎11-30-2018 10:11

I have had this for 5 months and it has constant issues.  It keeps failing to sync and I have to remove it from my app and re add it.  Now it hasn't synced in 5 days.  I restart the Versa, remove it from the app, remove it from the phone bluetooth.  My phone recognizes it via bluetooth but the App still wont' see it and says there is an issue with Bluetooth.

 

I contact support and their answer is my Moto G phone is not tested and supported so I'm lucky it ever worked.   This is one of the most common Android phones, running the most recent version of Android.  It has also worked fine for months until now as far as syncing with the app. So now I have a $200 "smart watch" that is 5 months old that doesn't work as advertised and I'm told to buy a new phone to "try" to solve my problem.  

 

The heart rate monitor is not accurate.  The step counter is not accurate.  The sleep monitor is not accurate.  The phone apparently can't work with standard bluetooth protocol.  

 

I'm not sure what the warranty is but I'd assume it's longer then 5 months but Fitbit refuses to help me or stand behind their products.  Now I am left with a $200 dumb watch.

Best Answer
5 REPLIES 5

‎11-30-2018 14:10

‎11-30-2018 14:10

I've now done a factory reset and Versa is stuck in a loop at bootup screen.  I chatted with another support rep who also says my phone is not supported.  That is not an acceptable answer. 

 

Solution is get a supported phone (iPhone) and an Apple Watch and you won't have problems with Versa because Fitbit doesn't know how to write functional software that works with open standards.

Best Answer
0 Votes

‎04-05-2019 15:25

In response to ryanms3030

‎04-05-2019 15:25

I do have an IPhone and it doesn't sync.  Doesn't show text messages except randomly once a month or so.  Doesn't track heart rate any longer.  I have to tap it 3 or 4 times to get the screen to show at all!

 

Best Answer
0 Votes

‎04-05-2019 16:00

In response to ryanms3030

‎04-05-2019 16:00

Yes, Fitbit clearly states which devices are compatible on their public list here: https://www.fitbit.com/devices.

This is so that consumers can know ahead of time and make a decision on what to purchase or not. 

Best Answer
0 Votes

‎04-05-2019 20:45

‎04-05-2019 20:45

Have had the Moto X for 2 years. Got my Versa in July. The Moto X and my Versa synced fine until Tuesday afternoon this week and I  am so frustrated. 

Best Answer
0 Votes

‎04-06-2019 02:50

In response to bibliobadger

‎04-06-2019 02:50

I’ve had mine a few years this summer it stopped sending notifications. Now
no BPM and no text messages. I have to tap several times to see any info.
Ready to chuck it.
--
*Jenna Tintera*
(512) 784-3568
11612 Loweswater Lane
Austin TX 78754
Best Answer
0 Votes