I'm trying to connect my Versa 2 to the Internet

[happychick53]

I'm trying to connect my Versa 2 to the Internet and my android phone.  I carried on a live chat last night, and received an email from the person I was chatting to. In the email, I was advised to delete Fitbit from my account and given instructions as to how to do this.i followed the instructions, and attempted to go back and reinstalling,but kept receiving a message telling me that fitbit.com was unavailable, and to try later. I have attempted this several times but have had no success. Could someone please help me with this, as I need to connect it to my Facebook account, so I can log my steps for a walking challenge have started? Thank you.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing that you've been having trouble with your Versa 2 watch, @happychick53.

Before considering other options, could you please provide a few extra details about the problem you've been experiencing? Let me know if you're trying to connect your Versa 2 to your Wi-Fi (internet) or if you mean that your watch is not syncing your data to your phone through Bluetooth. 

In case you wish to continue the assistance process with the Support team, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around. 

[happychick53]

I'm trying to connect it to the Internet. I enter the password, and the connection appears to be made. When I try to access my apps to change the weather app, I get a message telling me that there's no  Internet connection, and to retry. This has happened several times, and I'm finding it very frustrating.

[DavideFitbit]

@happychick53 Thank you for your reply confirming that you're trying to connect your watch to the internet. 

Keep in mind that connecting your Fitbit watch to your Wi-Fi network is used to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. 

Make sure that you've followed all the steps listed here to connect your Versa 2 to Wi-Fi. If you continue to experience any difficulty or error message, make sure to follow the steps listed in this article as well. 

In addition to the steps mentioned earlier, here you can find other troubleshooting steps to resolve problems with apps on your watch. 

Hope this helps. 

[happychick53]

Hi, Davide.

Thank you for your reply. I am trying to connect to the internet to enable me to check my apps and update them as necessary. I need to access my weather app, so that I can change the temperature unit (currently in degrees Fahrenheit, whereas I would like it in Degrees Centigrade). I would also like it to give the weather report in my home town, and the town in which I work, which was what it did before I tried to connect it to the internet. Now, when I try to access the "apps", I get the message, "Oops, looks like there's no internet connection". The same thing happens when I press the "clock faces" button.

Could anyone please advise me how to deal with this?

Thank you.

Kind regards,

Moderator edit: format

[DavideFitbit]

@happychick53 Thank you for your reply and confirming that you already tried all the troubleshooting steps mentioned earlier. 

If you already tried all the steps suggested and you continue to experience the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.