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I'm unable to choose clock face for my Versa Lite

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‎04-22-2020 04:29 - last edited on ‎05-06-2020 06:33 by Fitbit Moderator

‎04-22-2020 04:29 - last edited on ‎05-06-2020 06:33 by Fitbit Moderator

When I go to choose a new clock face on the app, it doesn't bring me anywhere - there's just a circle that goes around and around. Doesn't matter which clock face I click on. I've been able to change clock faces before. The app isn't alerting me to any updates so I believe it's up to date. I've restarted my phone, restarted the device, logged out of the app several times and even uninstalled and reinstalled the app. It shouldn't be this difficult! What is the problem here?

 

 

Moderator edit: updated subject for clarity

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‎05-06-2020 06:33

‎05-06-2020 06:33

Hi @CaroleWithAnE, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the clock face issues that your Versa Lite is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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