I need to keep restarting my Versa in order to sync

[lady82]

Tried many methods, installing, reinstalling, restarting phone, restarting bluetooth. 

The only way I can sync everyday is to restart my Versa everyday. 

Anyone know how to solve? 

[Guy_ · Accepted solution]

Just to be sure, lets check your current status

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

[lady82]

1) Huawei P30pro

2) 3.37.1

3) 32.72.1.9

[Guy_]

Thanks for the feedback, its probably a battery saving issue that disconnects, try

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• and Force stop the Fitbit App

Hope that helps