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I needed to re-connect my Versa 3, but in the Connection process it connects to Versa2

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‎10-23-2022 13:44 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-23-2022 13:44 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

Trying to re-connect my Versa3, but in the process it changes to Versa2!

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‎10-23-2022 15:55

‎10-23-2022 15:55

Hi @Bpellicci  I've seen that before when someone is trying to set up one device and the bluetooth sees another. Get with support.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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