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I only get Fitbit logo on my Versa 2

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‎08-10-2022 06:04 - last edited on ‎08-10-2022 07:54 by Fitbit Moderator

‎08-10-2022 06:04 - last edited on ‎08-10-2022 07:54 by Fitbit Moderator

I only get the Fitbit logo on my tracker 

 

 

Moderator edit: updated subject for clarity. 

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‎08-10-2022 06:26

‎08-10-2022 06:26

Hello @SunsetRunner 

 

I would try restarting your Fitbit Versa 2 first to see if that helps. Here’s how: https://m.youtube.com/watch?v=H3MsCU5eFg8. 


If that fails to fix the issue you can try changing the clock face going through the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

 

If the problem persist we can try setting your Versa 2 up as a new device. You will not lose your data setting it up again as your data is held on the Fitbit Servers. But it will not save any data after your last successful sync. 

To set up your Versa 2 again as a new device please follow these instructions carefully:

 

  1. On your phone, tap Settings > Bluetooth > then tap information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device. If your Versa 2 doesn’t appear in your Bluetooth at all no worries just go to the next step. 
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version. 
  4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
  5. Restart your phone.
  6. Restart your Fitbit if your able too:  https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
  8. Choose Versa 2 from the list and follow the onscreen instructions. When asked if you want to replace your previous Versa 2 say yes.

🤞😃 I’m hopeful this will get you back up and running again. Please come back and tell me how it went

 

 

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