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I put a non Fitbit leather band on my Versa and it just stopped working

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‎03-28-2020 13:13 - last edited on ‎02-08-2023 11:45 by Moderator Alum

‎03-28-2020 13:13 - last edited on ‎02-08-2023 11:45 by Moderator Alum

I put a non Fitbit leather band on my versa and it just stopped working. Has anyone else had this issue. My Fitbit is now just blank and i cant get it to restart. Black screen. Help

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‎03-29-2020 06:13

‎03-29-2020 06:13

Hi @Jazzydee919,

 

The band and the device itself have nothing to do with each other.  Is it possible that the Versa needs a charge?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

View best answer in original post

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4 REPLIES 4

‎03-29-2020 06:13

‎03-29-2020 06:13

Hi @Jazzydee919,

 

The band and the device itself have nothing to do with each other.  Is it possible that the Versa needs a charge?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎03-29-2020 09:12

In response to DramaQueenDiva

‎03-29-2020 09:12

I charged it. It is still black. Tried to reset never got the logo. I am frustrated at this point. I feel my money was wasted.

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‎03-29-2020 11:45

In response to Jazzydee919

‎03-29-2020 11:45

Hi @Jazzydee919 - You should try contacting Support.

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‎03-29-2020 13:00

In response to SunsetRunner

‎03-29-2020 13:00

I was told to purchase a new fitbit because there was no fix for this one. I am not going to do that. Just to costly to last just over year. This is the 2nd one to go black on me. Not a good product.  Thank you for your suggestion. I appreciate it

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