I reject the call from my Versa and my phones keeps ringing

[Alec_L]

While I can receive a call from my Galaxy S8+, I can't reject one. When I press the red icon on the top right corner of the watch, the watch stop vibrating but the phone keep ringing. What can I do? I am using Versa.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Alec_L, it's great to see you around.

I just wanted to let you know that I have moved your post from the Android app board to the Versa board, since I think that here you will be able to see more related topics about the Fitbit Versa.

Now about your issue, you can unpair your watch in your mobile device's Bluetooth settings. If you are unsure how to verify or change settings for your mobile device, refer to instructions provided by your device manufacturer.

• For most Android mobile devices, tap Settings > Bluetooth, find your tracker in the list of paired devices, and then tap Forget or Forget Device to unpair your Fitbit.
• Reboot your mobile device.
• In the Fitbit app, tap Allow notifications access and allow access to the Fitbit Notification Service, and then turn on call, text, or calendar notifications.

I hope this helps, let me know the outcome. 

[Alec_L]

Thank you for your reply.  I tried what you suggested but not successful.  I even reset my Versa, uninstalled and re-installed the Fitbit app on my phone, started afresh and reconnected.  The problem still exists.

[AlejandraFitbit]

Thanks for the update @Alec_L.

Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.