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I resolved the issue with firmware update tracker greyed out-Versa 2

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‎08-17-2021 01:42 - last edited on ‎08-18-2021 14:05 by Fitbit Moderator

‎08-17-2021 01:42 - last edited on ‎08-18-2021 14:05 by Fitbit Moderator

I just resolved this, but posting for others benefit.

 

In the app I got a notification for firmware update available,  but on clicking to update the detail screen has an update software banner/button but it's greyed out.

 

I was using a tablet with the app and unable to resolve this to update.

 

On a hunch I swapped to my phone, and lo and behold the button was working, and led to a t&c acceptance screen, and then update. 

 

I guess this acceptance wasn't working kn the tablet, so blocked the update. Hope this helps others. 

 

Moderator edit: updated subject for clarity

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‎08-18-2021 14:05

‎08-18-2021 14:05

It's great to see you in the Fitbit Community, @Mainframeguy.

 

I'm glad to hear that you've resolved the issue you experienced when trying to update your Fitbit Versa 2 firmware. Thank your for letting us know how you did it.

 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

 

Feel free to contact us at any time.

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