help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I updated my Versa 2 and now it isn’t working right.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2021 20:13

‎08-15-2021 20:13

I updated my Versa 2 and now the heart rate monitor won’t work. The green light won’t even turn on. The steps are not logging in my graph. The graph says 0 steps but my watch and step count on the app show my steps for the day. My step reminder counter stays at zero. It is not tracking my sleep score. Some days it didn’t track my sleep at all. I have been having problems for 2 weeks since I updated it. Now the battery is not lasting a day. I tried factory resetting the watch. Seriously what kind of update was this? What is Fitbit doing to fix the update problems. 

Best Answer
Labels:
1 REPLY 1

‎08-16-2021 16:09

‎08-16-2021 16:09

Welcome to the Fitbit Community, @jbeanne71.

 

Thank you for trying to resolve the issues with your Fitbit Versa 2 before contacting us.

 

In addition to restarting your watch you can turn off/on the heart-rate tracking. For instructions on how to navigate your watch, please visit this article.

 

I would also recommend setting up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1629155353878.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes