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I wanted Versa 3 but purchased Versa 2 - Feedback

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‎10-25-2020 11:33 - last edited on ‎10-27-2020 20:15 by Fitbit Moderator

‎10-25-2020 11:33 - last edited on ‎10-27-2020 20:15 by Fitbit Moderator

Did anyone else have an aha moment when they found out the versa 3 came out so soon after versa 2. Versa 2 is a waste and Fitbit knows it. Best Buy won’t even take it as a trade in, tho they take versa gen 1. I’ve really wanted to stick with Fitbit and can’t believe they didn’t create a trade in program for this waste of a “smart watch”. Why would we not jump to Apple Watch after such a disappointment?

 

Moderator Edit: Clarified subject

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‎10-27-2020 20:14

‎10-27-2020 20:14

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be around if your need anything else.

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‎11-04-2020 19:23

In response to RicardoFitbit

‎11-04-2020 19:23

I am not at all happy with the Versa 2 obviously and of course it’s too late to return. Have not heard of a trade in program through Fitbit and as I said Best Buy won’t take the V2 as a trade in. Is there anything that can be done? It’s always lagging in data, won’t show my notifications and is just so disappointing all around. 

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