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Icon won’t go away

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‎02-03-2019 14:14

‎02-03-2019 14:14

Fitbit icon remains on watch nothing else. Disconnected and re- booted. Says connected to internet. No change in view. 

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‎02-03-2019 15:43

‎02-03-2019 15:43

Hi, contact Customer Support about this issue. They can see whether something is wrong with your battery or not and also if, depending on your warranty, if a replacement is needed.

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‎02-03-2019 18:11

In response to SunsetRunner

‎02-03-2019 18:11

Welcome top the community @200Atheana have you performed the setup procedure and connected the Versa to your Fitbit account?

If so the Versa is waiting for the Fitbit l firmware if your not seeing the red banner asking to update the tracker, then I suggest doing the setup process again. 

How do I set up my Fitbit device?

Set up and get started using your new device.
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