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If I return my Versa Lite do I pay for repairs?

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‎11-28-2021 08:49 - last edited on ‎11-29-2021 13:30 by Fitbit Moderator

‎11-28-2021 08:49 - last edited on ‎11-29-2021 13:30 by Fitbit Moderator

If I return my fitbit versa lite do I pay for repairs

 

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Moderator edit: updated subject for clarity

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‎11-29-2021 13:28 - edited ‎11-29-2021 13:30

‎11-29-2021 13:28 - edited ‎11-29-2021 13:30

Welcome to the Fitbit Community, @Radel.

 

Thank you for your question.

 

I noticed that you've been in touch with Customer Support. If they asked you to return your Fitbit Versa Lite back to our warehouse it's because they want to run tests and find the reason why it was not working properly. Once they receive your Watch they will send you a replacement device. You don't have to pay for any repairs.

 

See you around.

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