Image Burned to Screen on Versa 2

[millerj32]

I have had a weird thing happen to my Fitbit Versa 2. When I change my clock face I can see another another image of a 3, 6, 9, and 12 on a clock on the screen. The image appears to be "burned" onto the screen as it is not only on the clock face screen but carries over when scrolling. I have tried everything from rebooting to deleting all my saved clock faces but it is still there. Has anyone else experienced this? Any thoughts on how to fix it? Thanks for any help or advice!

Moderator edit: updated subject for clarity and label. 

[Odyssey13]

Your post was moved to the Other Versa forum area for more relevant responses. 

[millerj32]

Can you send me a link to access the "other Versa forum" to view responses to my post? Thank you.

[Odyssey13]

@millerj32  you posted in your thread, so when there are replies, you'll see them. 

[AndreaFitbit]

Welcome to the Fitbit Community, @millerj32. Thank you for letting us know about the steps you have followed in order to correct your Versa 2 screen. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thank you for the heads up and assistance @Odyssey13.

Keep on visiting the forums. 

[alse]

Hi, did you solved it? Today I have noticed the same thing, changing clock fase or rebooting my Versa 2 did nothing... I can still see image of the clock face that was on burned in the background...

Thanks 

[AndreaFitbit]

Welcome to the Fitbit Community, @alse. Thank you for letting us know that changing the clock face or rebooting your Versa 2 didn't remove the burn in the background.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected,.

Keep on visiting the forums. 

[SunsetRunner]

Where is the area this was moved too? Same problem here.

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I'm sorry to hear about your Versa 2 screen.

Please try restarting your watch pressing and holding the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

If restart doesn't work pleas contact Customer Support.

Keep on visiting the forums. 

[SunsetRunner]

I have rebooted my watch and still have superimposed images on the display.

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for letting us know that you have rebooted your watch and that it still has images on the display.

I noticed that you already got in touch with our team and received assistance.

Have a nice weekend. 

[Sebadm]

My versa 2 has the same problem 😰 and warranty is already gone 😭. 

[AshSnyder4]

Did you ever find a solution for this? I just got my mom's vera 2 passed down to me and it has the same problem.