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Impact on my day way inaccurate, why?

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‎08-21-2019 00:40

‎08-21-2019 00:40

Steps, Distance and Pace all match up in Excercise, Activity etc... Everything seems to be in sync, but the impact on my day shows I walked an extra 10000 steps, everything on that screen is way inaccurate, how so?

Device: Fitbit Versa Lite

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‎08-26-2019 05:20

‎08-26-2019 05:20

@LionelK welcome to our Fitbit Community! I'm sorry for the late response. However, I'm happy to assist you with your Versa since the data doesn't match on the Dashboard activity screen.

 

Please restart your Versa as described in this help article. After this, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. Finally, monitor your exercises and see if the information appears correctly on the Dashboard.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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